The people you privately hire must be wholly committed to your care, alert and intelligent, providing additional eyes and ears.
I am your compassionate expert navigator:
Raised by a parent/doctor, I learned to care for others and witnessed how doctors work on your behalf. As an inpatient, I learned the stresses of being hospitalized. As a hospital volunteer, through visiting and chatting with patients and their families, I learned how I can improve the patient experience. Patients need to be treated like people -- a patient-centered approach.
As a health navigator, I can share my experiences with my clients for their benefit in a systematic and pro-active manner. I am also there for the friend or relative, too, and work with other professionals.
I bring strong communication and interpersonal skills to my caring. I am self-motivated, persistent and efficient, stay on task and take initiative. I have strong organizational and problem-solving skills, actively listen, pay attention to details and follow through, ensuring patient satisfaction and staff trust. I identify, troubleshoot and problem-solve.
As a participant in national and local efforts to form a responsible specialized profession, I have attended the Professional Patient Advocate Institute, DecisionHealth University and am a certificate holder as a Professional Patient Advocate.
WHO WE ARE
Founder: I've made the journey and learned the territory.
My career has been building businesses. Unfortunately, I had a major surgery and other related episodes that put me in a hospital many times over many years. I learned all about being a patient and about how to navigate towards positive outcomes. I am intimately familiar with the challenges of all sorts of medical situations. I know the impact of illness, the brilliance and mediocrity of the hospital and its procedures and employees. I know it from the inside as a consumer. I've been there and I know the ropes.
Our services can range from just pouring water or grabbing a blanket or extra pillow to comforting a client, all the way to providing dramatic life-saving alertness.
For example, when visiting an elderly patient, I saw that he was having trouble breathing and was turning blue. I pressed the nurses' button and ran to alert the nurses. Nurses came running and re-hooked up his oxygen tank, and he returned to normal breathing. Later, in the hallway, a nurse caught up with me, thanked me profusely for saving the man’s life (and her job).
Frequently, my support makes a huge difference to patients and loved ones. Another example: During a patient visit, the wife of a man hooked up to many lifesaving machines in the ICU, took me aside to express her relief and gratitude. She hugged me tightly, resting her head on my shoulder and started sobbing. I hugged back and reassured her that she was strong and brave.
After fifteen years of service, I deeply appreciate the importance of personal patient advocacy based on knowing both the patient's needs and what is actually possible, reasonable and acceptable in hospital systems.
I KNOW I CAN MAKE A DIFFERENCE