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Direct services alongside clinicians to make the patient experience safer and easier.

 

Patients & Families

REGISTER TODAY

 

 

Professionals & Institutions

 

 

B2B consultation: a novel method to acquire patient satisfaction data.

 

Patient Satisfaction Consultants

WE HAVE A 360° view of the patient experience

You are a very important person -- and you deserve to be treated like one.

Health Navigation 360° LLC is your personal guide and support to relieve your frustration and stress, keep you safe and improve your journey towards healing.

WHO WE SERVE

PATIENTS & FAMILIES

HealthNav360° is your personal eyes and ears -- always there to prevent medical errors, empower, humanize, emotionally support and navigate.

 

WE HAVE A 360° VIEW OF THE PATIENT EXPERIENCE!

HealthNav360° SERVICES TO PATIENTS & FAMILIES

Clients benefit from real-time availability, support, alertness and experience from a private health navigator dedicated to your security, safety, convenience and healing. For patients and families, we are alert to errors and poor service, yet carefully maintain collaboration, confidentiality and to problem-solve and avoid conflicts. We are unique in providing private, fee-for-service ongoing 24/7 services before, during and after hospitalization. We get to know our clients and often serve at the bedside.

 

On our client’s behalf, HealthNav360° collaborates with MDs, nurses, hospital services, physical therapists, social workers, speech/language pathologists, medical groups, referring facilities, senior living facilities, rehabilitation facilities, home care caregivers, extended care, insurance companies and other payers, financial planners, client, representatives, attorneys and clergy.

 

LEARN MORE about HealthNav360° services for Patients & Families

OUR PACKAGES

BASIC

PACKAGE

 

For Patients & Families who desire immediate attention.

 

 

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SUBSCRIPTION PACKAGE

 

Additional services and lower costs for patients and families who plan ahead

 

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PROFESSIONALS & INSTITUTIONS

HealthNav360° provides consultations in building patient satisfaction.

HealthNav360° Services to

HEALTHCARE PROFESSIONALS

HealthNav360° work with professionals to bring out the best in providers and in patients. We constantly search for the best networks, services and professionals in and out of the hospital. We humanize the healthcare experience while monitoring for possible mistakes and quality of service in real-time.

With HealthNav360°s process, we constantly assess patient needs that we interpret and directly convey to treatment teams. This results in improved team performance and, eventually, results in better retrospective measures of patient satisfaction.

HealthNav360° is located within a short six minute walk to Northwestern Memorial Hospital, Northwestern Medicine Prentice Women's Hospital, Ann & Robert H. Lurie Children's Hospital of Chicago and The Shirley Ryan AbilityLab.

 

We can quickly and responsively serve you in person and help manage your care.

REGISTER NOW

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REQUEST MORE INFO

Copyright © 2017

Health Navigation 360° LLC.

All rights reserved.

CONNECT WITH US

Info@HealthNav360.com

312-315-0102

Terms

  • YOU

    WHO ARE YOU?

    • You will soon become or are already a hospital patient and will face important challenges.
    • Or you are someone’s relative or friend.
    • Or you are a business or professional caregiver, clergy, nurse, doctor, therapist, teacher, home administrator, etc.
    • Or you are someone who doesn't know the healthcare system and wants guidance.

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  • THE CHALLENGE

    THE CHALLENGE You FACE

    Pierce, Olga, and Marshall Allen. "Study Urges CDC to Revise Count of Deaths from Medical Error." ProPublica. N.p., 05 May 2016. Web.

    You don't stop being a person deserving caring, competence and sensitivity when you become a patient. But all too often, you are likely to be treated otherwise because the US healthcare system:

    • Has become an increasingly complex maze.
    • Lacks respect for patients.
    • KILLS APPROXIMATELY 250,000 + A YEAR.
    • Is especially inadequate weekends and during transitions.

     

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  • OUR SOLUTION

    THE HeathNav360° SOLUTION

    HealthNav360° is your navigator on this important and often challenging journey:

    • We guide you to actively manage your hospital stay so you can feel safe and in control.
    • We are ALERT TO MISTAKES.
    • We aim to ensure that you feel secure, respected, confident and cared for like a family member.
    • We will help you to anticipate and navigate around problems during, after and in-between hospital stays.

     

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  • WHO WE ARE

    WHO WE ARE

    We have a 360° view of the patient experience:

    • We provide customized, intuitive navigation.
    • We have learned the ropes from being a patient and a weekly volunteer.
    • We know the stresses and risks of being a patient in a hospital and how to manage them.
    • We are professionals and hold a Certificate of Patient Health Advocacy.
    • WE MAN THE FRONT LINES against THE MEDICAL ERROR EPIDEMIC.
    • We integrate with wellness, health management, care management and pay-for performance programs.

     

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